We are by your side for real and lasting solutions.

We focus on listening to our customers and understanding their real needs.

Decision-Making

Sustainable Customer Satisfaction

Representation

Pusula CX

About us

Pusula CX is a leading customer experience and contact center solutions provider, trusted by global brands across banking, insurance, energy, telecom, e-commerce, and public services. Since 2009, we have grown into a dynamic organization with 9,000+ employees, delivering services in 18 languages across 36 locations. Our expertise spans inbound and outbound contact center operations, AI-powered speech analytics, chatbot outsourcing, webchat, social media management, and next-generation IVR technologies.

Recognised with multiple international awards, including Stevie Awards and Contact Center World Gold medals, we are committed to innovation, quality, and excellence in customer service. Guided by our vision of digital transformation, we integrate AI-driven solutions to enhance efficiency, employee engagement, and customer satisfaction. At Pusula CX, we don’t just manage interactions—we create seamless, human-centered experiences that build trust and loyalty.

Pusula CX

Why Us?

Focusing on customer needs with an empathetic approach since the day it was founded, Pusula CX offers privileged solutions.

25 Cities

7 geographical region.

36 Location

Rapid transfer to the nearest location in case of disaster.

9.000+ Employees

Employees are supported with reward and motivation system.

10.000+ Seat

Emergencies and spare capacity for sudden increases.

Customer-Centric Innovation

Pusula CX, every decision starts with the customer. We innovate solutions designed to create seamless experiences across all touchpoints.

Trust & Transparency

Partnerships thrive on trust. Pusula CX ensures clarity at every stage, building long-term relationships founded on transparency.

Personalized Customer Journeys

No two customers are the same. With Pusula CX, every interaction feels personal, relevant, and meaningful.

Pusula CX

Get in Touch With Us

Pusula CX

Essential tools for CX

Focusing on customer needs with an empathetic approach since the day it was founded, Pusula CX offers privileged solutions.

Customer-Centric Call Handling

Your brand’s reputation lives in every interaction. We ensure every customer call reflects professionalism and respect.

Multilingual Support Services

Customers deserve to be heard in their own language. Pusula CX delivers multilingual support across regions and industries.

Quality Assurance & Monitoring

Pusula CX applies rigorous QA processes, giving you confidence that every interaction strengthens your brand.

Inbound & Outbound Services

We handle customer queries, complaints, and sales opportunities—helping you focus on your core business.

Workforce Expertise & Training

With structured training and sector know-how, Pusula CX agents bring both efficiency and warmth to every customer conversation.

18+

Language Service

15+

Diverse Sector

Cross-cultural and cross-industry experience transfer

18+

Language Service

15+

Diverse Sector

Cross-cultural and cross-industry experience transfer

Pusula CX

We care people and the environment

Social, economic and environmental sustainability for people and the environment we’re touching.

Pusula Forest

Sister School

Recycling

Career Days

Renewable Energy

Our Services

Why Partner with Us?

Multilingual Capability

18 languages, covering Europe, Middle East, and Africa. This allows our partners to serve diverse customer bases seamlessly across regions without language barriers.

Award-Winning Excellence

Recognized regionally and globally. Our proven track record demonstrates consistent performance and reliability trusted by leading brands.

Cost & Quality Balance

Combining Turkey's cost advantages with top-tier service quality. We deliver competitive pricing while maintaining world-class standards that drive customer satisfaction.

Flexible Collaboration Models

Scalable operations, surge support, and customized solutions. Our adaptable approach ensures you always have the right capacity and expertise when you need it most.

Pusula CX

What Are Our Services?

Pusula CX

Our awards

2022

BİLİŞİM 500 50.

Türkiye

Türkiye-Based Call Center Service 3.

2021

BİLİŞİM 500 56.

Türkiye

Türkiye-Based Call Center Service 3.

2020

BİLİŞİM 500 68.

Türkiye

Türkiye-Based Call Center Service 4.

2022

STEVIE AWARDS

Türkiye

Contact Center of the Year Award

Stevie Awards Contact Centre of the Year

2017

AVRUPA İLETİŞİM MERKEZİ ÖDÜLLERİ

Europe

Special Jury Prize

At the European Contact Centre Awards and Customer Service Organization; Most Admired Multilingual Call Centre – Special Jury Award

2017

GENESYS G – SUMMIT

Best Customer Experience Award

2018-2019 2020-2021

ŞİKAYETVAR.COM – A.C.E. AWARDS

Türkiye

Excellent Customer Satisfaction Achievement Award

Excellent Customer Satisfaction Achievement Award at the A.C.E. Awards organized by Şikayetvar.com

Pusula CX

Active Positions

Job Title: Business Development Manager
Company: PUSULA CUSTOMER EXPERIENCE UK LTD
Location: Headquarters – 4/4a Bloomsbury Square, London, WC1A 2RP
Job Type: Full-Time | Permanent

About Us

PUSULA CUSTOMER EXPERIENCE UK LTD is a consultancy firm specialising in telecommunications and customer experience management. Headquartered in Central London, we partner with global organisations to optimise their contact centre strategies, enhance operational efficiency, and deliver exceptional customer engagement outcomes through tailored, data-driven solutions.

Position Overview

We are seeking a highly experienced and strategic Business Development Manager to lead the identification, acquisition, and development of new client portfolios across the UK and international markets. The ideal candidate will bring deep industry knowledge, consultative selling skills, and a proven track record in business growth, particularly within the telecommunications and contact centre sectors.

Key Responsibilities

Proactively identify, evaluate, and pursue new business opportunities aligned with the company’s strategic goals

Build and maintain a pipeline of qualified leads and develop long-term client relationships

Deliver high-level consultancy services on telecommunications infrastructure, contact centre setup, and feasibility research

Conduct market intelligence and competitive analysis to inform business strategy

Collaborate with cross-functional teams (technical, operations, marketing) to design and implement bespoke client solutions

Represent the company at industry events, networking functions, and client meetings

Monitor performance metrics and provide regular reporting to senior leadership

Candidate Profile

Minimum of 10 years’ professional experience in business development, client acquisition, or strategic consultancy

Extensive background in telecommunications, customer experience solutions, or contact centre operations

Minimum B1 level English proficiency across all skills (speaking, reading, writing, listening); higher fluency preferred

Bachelor’s degree in Research & Development Engineering, Telecommunications, Business, or a related discipline

Strong commercial acumen and strategic thinking abilities

Exceptional interpersonal, presentation, and negotiation skills

Self-starter with the ability to work independently and manage multiple projects simultaneously

Desirable Qualifications

Experience working in or with international markets

Proficiency in CRM systems and business analytics tools