Pusula CX is a leading customer experience and contact center solutions provider, trusted by global brands across banking, insurance, energy, telecom, e-commerce, and public services. Since 2009, we have grown into a dynamic organization with 9,000+ employees, delivering services in 18 languages across 35 locations. Our expertise spans inbound and outbound contact center operations, AI-powered speech analytics, chatbot outsourcing, webchat, social media management, and next-generation IVR technologies.

Recognized with multiple international awards, including Stevie Awards and Contact Center World Gold medals, we are committed to innovation, quality, and excellence in customer service. Guided by our vision of digital transformation, we integrate AI-driven solutions to enhance efficiency, employee engagement, and customer satisfaction. At Pusula CX, we don’t just manage interactions—we create seamless, human-centered experiences that build trust and loyalty.